Return and Refund Policy

Last Updated: August 12, 2026

At arvellaer.shop, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

1. Return Eligibility

To be eligible for a return:

• The return request must be submitted within 30 days after delivery.
• The item must be unused, unworn, and in its original condition.
• The item must include all original packaging, tags, and accessories.
• Proof of purchase or order information is required.

Items that are damaged due to misuse, improper handling, or normal wear and tear may not be accepted for return.

2. Return Process

To start a return, please contact our customer service team at:

Email: juliangrossett17@outlook.com

Please include:

• Order number
• Customer name
• Reason for return
• Photos of the product (if applicable)

Our customer support team will review your request and provide return instructions.

3. Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method.
• Processing times may vary depending on your bank or payment provider.
• Customers should allow additional business days for the refund to appear in their account.

4. Exchanges

We offer free exchanges within 30 days after delivery. If you need a replacement item due to size issues, defects, or incorrect items received, please contact us for assistance.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days after delivery. We will work with you to provide a suitable solution.

6. Return Shipping

Approved returns and exchanges are free within the applicable return period. Customers must contact our support team before sending any items back.